Legal
The terms that apply to storage bookings and use of our facilities.
Last updated: 10 July 2026
These Terms and Conditions apply to the storage licence granted by the storage provider named in the relevant Booking Schedule or Cover Sheet (the Company) to the customer named in the relevant Booking Schedule or Cover Sheet (the Customer).
These Terms and Conditions must be read together with the relevant Booking Schedule or Cover Sheet, which sets out the site, unit, service type, term, charges, move-in date, any promotional offer and any other booking-specific details.
If there is any conflict between these Terms and Conditions and the Booking Schedule or Cover Sheet, the Booking Schedule or Cover Sheet shall prevail.
In these Terms and Conditions:
2.1 We grant You a personal licence to use the Unit for storage purposes only, subject to this Agreement.
2.2 This Agreement creates a licence only. It does not create a lease, tenancy or any right of exclusive possession.
2.3 Unit sizes are approximate and Charges apply to the Unit allocated to You, not to any representation of size.
2.4 You may only use the Unit for the storage purpose stated or implied by this Agreement and not for any residential, trading or unlawful purpose.
3.1 Access to the Unit is permitted only during Access Hours.
3.2 Only You and Authorised Persons may access the Unit.
3.3 You are responsible for all acts and omissions of any Authorised Persons.
3.4 You may withdraw an Authorised Person at any time, but the withdrawal will only take effect once We receive written notice.
3.5 We may require proof of identity before allowing access to the Unit.
3.6 We may refuse access to You or any Authorised Person if We reasonably believe that allowing access would create a security, safety or operational risk.
3.7 You are responsible for ensuring that the Unit is securely locked whenever You are not present.
4.1 You confirm that the Goods stored in the Unit are either owned by You or stored with the full authority of the owner.
4.2 You are responsible for ensuring that the Unit is suitable for the Goods You choose to store.
4.3 You must inspect the Unit before use and notify Us promptly of any issue affecting its suitability or condition.
4.4 You must keep the Unit clean, tidy and in good condition and must remove all rubbish, waste and unwanted items created by Your use of the Unit.
4.5 You must reimburse Us for the reasonable cost of any repair, replacement or cleaning required because of Your acts or omissions or those of Your Authorised Persons, contractors or visitors.
5.1 You must not store, and must not allow any other person to store, any of the following:
5.2 We may require You to remove any prohibited or unsafe Goods immediately.
6.1 You must not:
6.2 You must:
7.1 We may enter the Unit on giving reasonable notice to inspect, repair, maintain or alter the Unit or Site.
7.2 We may enter the Unit immediately, without prior notice, if:
7.3 If necessary, We may require You to move to a different unit, container or parking space of equivalent suitability. We will give reasonable notice except in an emergency.
7.4 If You do not move when reasonably required, We may move the Goods acting as Your agent and at Your risk, except to the extent caused by Our negligence or wilful default.
8.1 You must pay all Charges in accordance with the Booking Schedule or Cover Sheet.
8.2 Where Your booking is subject to advance payment, payment must be made within 24 hours of booking confirmation unless We agree otherwise in writing.
8.3 If payment is not received within that period, We may cancel the booking, release the Unit and withdraw any temporary access or move-in rights.
8.4 Ongoing storage Charges are payable monthly in advance unless otherwise stated in the Booking Schedule or Cover Sheet.
8.5 We may change Charges on giving reasonable written notice. Any revised Charges will take effect from the date stated in the notice.
8.6 If any sum is overdue, We may:
9.1 If You fail to pay any sum due under this Agreement, We may retain possession of the Goods until all outstanding sums are paid in full.
9.2 We may deny access to the Unit and change or overlock the Unit if payment is overdue.
9.3 If payment remains outstanding after notice, We may remove the Goods to another storage location at Your risk and cost.
9.4 If You fail to pay sums due or fail to collect the Goods following termination, We may, after giving notice where reasonably practicable, sell or otherwise dispose of the Goods and apply the proceeds towards:
9.5 If the proceeds are insufficient, You remain liable for the shortfall.
9.6 If the Goods cannot reasonably be sold, We may treat them as abandoned and dispose of them at Your cost.
10.1 Subject to compliance with this Agreement, the Goods are covered under the Company’s open cover insurance up to a maximum total value of £2,000 per storage unit.
10.2 If the full replacement value of the Goods exceeds £2,000, You must ensure that the Goods are insured at all times for their full replacement value.
10.3 You are responsible for declaring the full replacement value of the Goods and for ensuring that any value or description You provide is accurate.
10.4 The Company gives no advice or warranty as to the adequacy of any insurance cover, whether provided under its open cover policy or otherwise.
10.5 Storage of Goods remains at Your risk, subject only to the rights expressly set out in this Agreement.
11.1 Nothing in this Agreement excludes liability for death or personal injury caused by Our negligence, fraud, or any other liability which cannot lawfully be excluded.
11.2 Subject to clause 11.1, We shall not be liable for:
11.3 You are responsible for all claims, liabilities, losses, costs and expenses arising from:
12.1 This Agreement shall end on the End Date stated in the Booking Schedule or Cover Sheet unless terminated earlier in accordance with this clause.
12.2 If no fixed End Date applies, either party may terminate this Agreement by giving not less than the Notice Period in writing.
12.3 Where the Booking Schedule or Cover Sheet states that a fixed term converts to a rolling term, the Agreement shall continue after the fixed term on a rolling basis unless terminated on notice under clause 12.2.
12.4 We may terminate this Agreement immediately if:
12.5 On termination, You must:
12.6 If You do not remove the Goods on time, Charges will continue and We may exercise Our rights under clause 9.
13.1 We will process personal data in connection with this Agreement for operational, payment, security, fraud prevention, legal and customer service purposes.
13.2 We may share Your information where reasonably necessary with insurers, payment providers, professional advisers, service providers, fraud prevention agencies, regulators, law enforcement or other competent authorities.
13.3 Notices under this Agreement must be in writing and may be sent by email, post, hand delivery or by another method that We reasonably notify to You.
13.4 You are responsible for ensuring that Your contact details remain accurate and up to date.
14.1 No waiver by Us of any breach shall be a waiver of any later breach.
14.2 If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force.
14.3 This Agreement is personal to You and may not be assigned or transferred without Our prior written consent.
14.4 No person other than the parties to this Agreement shall have any right to enforce any term of it, except where expressly stated otherwise by law.
14.5 This Agreement is governed by the law of England and Wales and the courts of England and Wales shall have jurisdiction, unless applicable consumer law requires otherwise.
14.6 This Agreement constitutes the entire agreement between the parties in relation to the storage licence, except for any written variation signed by the Company.
14.7 The Company may update these Terms and Conditions from time to time by giving written notice, provided that any material change will only take effect after reasonable notice has been given.
By signing the Booking Schedule or completing the associated e-signature process, You confirm that You have read, understood and accepted these Terms and Conditions.
You also confirm that You understand that payment may be due within 24 hours of booking confirmation and that the Company may suspend access or cancel the booking if payment is not received in time.
Questions about these Terms and Conditions can be sent to:
Email:
info@jacksstorage.co.uk
Telephone:
020 8252 8000